VoIP Features

Threre are numerous features that are normally Free with your VoIP Service. Some features are normally only available for Business clients of normal Telephone Service Providers. Note: Some features are only available on IP PBX equipement.

Click on a feature below to go to the description for that feature or scroll down to view all feature details.

Basic Features
Call Blocking Caller ID Caller ID with Name Call Forwarding
Call Waiting Fax Last Number Re-dial Local Number Portability
Voicemail 3-way Calling Directory Assistance 000 Service
Advanced Features
Anonymous Call Block Area Code Selection Call Transfer Caller ID Blocking
Distinctive Ringing Do Not Disturb Enhanced Voicemail Extra Virtual Numbers
International Blocking Keep Number for Life Line Unavailable Forward Multi-Ring
Online A/C Manage PC to Phone Option Repeat Dial if Busy Return Call
Speed Dialing Toll Free Numbers Travel Globally  

Additional Phone Features

Call Blocking

When you don't want to receive calls from a specific number, add it to your call blocking list, which blocks calls from numbers on the list. This can be a useful feature if you want to block certain phone numbers, for example an ex-boyfriend/husband or ex-girlfriend/wife. This is a lot easier than changing your phone number. If you block a call from a celler who has hidden the Caller ID All Private calls will be blocked.

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Caller ID

Know who is calling before you even answer the phone. All you need is a Caller ID enabled device, and the number of who is calling will be displayed. If you don't like answering the phone without knowing who the caller is, this feature is a must. This feature helps you easily screen your incoming calls.

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Caller ID with Name

Know who is calling before you even answer the phone. All you need is a Caller ID enabled, and the name and number of who is calling will be displayed. A great feature for managing your calls. With this feature you know the name of the person who is calling you before you pick up the phone. Note that you will need a Caller ID enabled touch tone phone and the person calling needs to have added their Name to their Caller ID.

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Call Forwarding

Automatically forward incoming calls to another phone number, or in some cases straight to voicemail. This can be a very useful feature if you don't want to miss any important calls while you are away from your phone. You can configure this feature to forward your calls any mobile phone or Land line phone. Some Service Providers offer call forwarding to multiple numbers.

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Call Waiting

If you are on the phone and another call comes in, call waiting will alert you with a special tone. You would then have the choice of answering or letting the call go to voice mail. This is a great feature if you are waiting for a important call but also need to use the phone to make calls. Typically, you will hear a series of beeps letting you know that someone else is calling. You can simply connect to the incoming call using the Flash/Recall button on your phone.

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Fax over VoIP (FoIP)

The ability to send faxes over your VoIP phone line or have an additional VoIP phone line dedicated for this purpose. This is dependant on having compatible equipment. Some service providers who do support analog faxing don't provide a 100% guarantee on all fax machines working though. There could be some trial and error to get this feature to work. Another option to consider e-mail to Fax. This feature allows you to email your fax to a service provider that will send the fax for you.

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Last Number Re-Dial

Call the last number that you dialed, generally with the push of a button. This is a basic but useful feature if you want to call someone back quickly. This can be useful and time saving when you call someone and the line is busy. Most Phones support this feature today anyway.

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Local Number Portability

Number portability is the ability to keep your current phone number. If a VoIP or Phone company offers number portability it means you can bring your current phone number to them rather than losing your number when you switch providers. This can be an important feature, especially for businesses that have a well established phone number. Currently there are very few VoIP provider that can provide this service in Australia.

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Voicemail

Voice mail will answer the phone if you don't take a call or are on the line with another caller. Callers can leave messages for you on your voice mail. This basically performs the same task as your answering machine except that the messages are held by the Service Provider rather than on your answering machine in your home. A Phone number, generally a free call, is provided for you to retrieve your messages. Also, see "Enhanced Voice Mail".

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3-Way Calling

Talk with two parties at the same time. Call the first party, hit the appropriate button, dial the second party and hit the button again. Then talk as normal. You can now talk to your mum and your brother or sister at the same time, or maybe your two best friends or clients.

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Directory Assistance

Call directory assistance in your area to obtain phone numbers or other information for local businesses, such as restaurants. Currently this feature in not available from any Australia VoIP Service Provider. Instead of dialing the Telstra 1234 number, which has a cost of $1.40, dial 1800 612 219 and at the Voice Prompt say "Directory Assistance".

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000 Service

Most VoIP provider DO NOT SUPPORT the 000 Emergency phone number. There are various reasons for this, the primary one is that you may not have a phone number that is geographically correct. YOU MUST use your Mobile or Normal landline phone for emergency calls. Due to the nature of VoIP the location information is not provided, therefore, you will need to provide your location and telephone number clearly, after stating the nature of your emergency. Please be aware of this difference, and let visiting family and friends be aware of these differences in case an emergency arises.

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Anonymous Call Blocking

Block calls that do not have originating phone numbers. If you are fed up with getting anonymous phone calls, then you'll love this feature. With this great feature you can automatically block calls that do not have an originating number.

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Area Code Selection

Select an area code from a list of available area codes that best fits your business and personal needs. Maybe you are moving to a new location with your job, going to college, or just want to have a new start somewhere else, you can still select your old area code for your phone number (if the service provider has service in that area). This means that you will still be a local call away from family and friends back home.

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Call Transfer

Transfer calls you have already answered to another phone of your choosing. This can be a surprisingly useful feature. When you get an important phone call for someone else in your household while they are out you can transfer the call directly to their Mobile phone or business phone.

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Caller ID Blocking

This option allows you to hide your Caller ID when calling others. A great feature if you want to stop your identity from showing up on Caller ID enabled phones. Keep in mind that people may not answer a call if they are checking their caller ID and don't see a phone number they recognise. Some service providers allow the 1831 call prefix and/or you can set the User name to "Anonymous" to permenantly hide your number.

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Distinctive Ringing

Assign specific ring tones to specific phone numbers or to specific callers. A great feature for helping you manage and personalize your phone calls. You can have different ring tones for different callers so you know exactly who is calling when your phone rings. If you have two numbers on your primary line, you can also set these up to have different ring tones. This can help distinguish between your business number, your home number or VIP Callers for example.

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Do Not Disturb

Forward calls to your voice mail. This option allows you to send incoming calls to your voice mail without your phone ringing. A great feature when you don't want to be disturbed while you don't want to be disturbed. All your calls will go straight to voicemail and your phone will never ring.

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Enhanced Voicemail

Listen to your voice mail over the Internet using your provider web account, from any phone, or receive voice mails as an email attachment. Enhanced voicemail brings a whole new host of ways to listen to your messages and to be notified that you have messages. With this feature you can retrieve your voice messages from any phone, not just your home phone. So, if you are out or away overnight, you can dial in from anywhere and check your messages. You can even have an audio file of the message sent to your email, which you can then listen to on your computer.

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Extra Virtual Numbers

Add extra phone numbers to the same VoIP line. For example, you can have a Sydney number, Brisbane number, and Melbourne number all ring on the same line. This is one of my favorite feature. You can add extra phone numbers to your primary line, with any area code of your selection (in line with area code availability from the provider). So, if you are from Sydney and decide to move to Brisbane, you can add a Sydney number as an additional number virtual number) on your primary line. This allows your family and friends to call you like it is a local number.

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Call Blocking

Allows you to block and unblock calling specific Phone numbers or prefixes. Ever found those unexpected charges after friends or family have visited? This feature could save those unexpected charges on your phone bill by allowing you to manage whether or not dialing is blocked on your phone. Premium call number (ie 1900) numbers can be blocked as well.

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Keep Number For Life

Whether you move a block away or across the country, as long as you have a high-speed Internet connection and stay with your VoIP Service Provider, your number will always stay the same. Your never have to change your phone number again. No more trying to remember your new number or trying to remember your old phone number. No more having to let people know your new number, or missing important calls after you have moved house. This is not an everyday use feature but can be very useful when you make that important decision to move.

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Line Unavailable Forward

Forwards incoming calls to another number if your VoIP line is no longer available. We consider this a huge feature. One of the disadvantages of VoIP is that if your broadband connection is not available your VoIP service is not either. With this feature, you can have your calls forwarded to another number of your choice, your Mobile number or other number that you can be reached at. With this feature you will never miss any calls.

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Multi-Ring

Rings multiple phone numbers all at once (or also in sequence for Call hunt/Find me feature). Have it ring your Mobile phone, home phone, office phone, and other phone numbers of your choice. The first phone to be answered gets the call. With this option calls are not missed and they are easily transferable to the appropriate party. You can set this feature to ring multiple phones when someone calls your primary VoIP phone line. Most service providers allow you to choose from any number. This can be a great feature for the small or home office too.

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Online A/C Manage

Manage your account on the Internet. Add features to your account or find out when your next payment is due. Most service providers allow you to control and manage your VoIP phone account and features on line. This can be a great way to check your call logs, check your account details, and to check all your features settings.

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PC to Phone Option

The option to use software loaded onto your computer to make phone calls instead of using your phone. This is helpful when traveling because you can use your laptop to make calls and you do not have to bring any additional equipment. This is a fantastic option for those people who travel with a laptop. You have your phone integrated into your PC. All you need is a microphone and speakers or headphones to be able to call anyone. This is not a required feature for the typical VoIP user.

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Repeat Dial if Busy

Your phone will automatically redial if there is a busy signal on the line you are trying to call. Ever get fed up waiting to get through to someone on the phone? Now you can use this feature to let you know when the person's line you are trying to call becomes free. Your phone will even ring you back when you are being connected. A very useful feature if patience is not your strong point!

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Return Call

If you miss a call use this option to call that number back. With the Return Call feature you can call back whoever was calling you with the touch of a few buttons without knowing who called or their number.

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Speed Dialing

Dial pre-programmed numbers by entering the corresponding one or two digits. This is a great feature for those phone numbers that you call the most. No more dialing 10 digits and getting wrong numbers, just dial the pre-programmed digit(s) and connect.

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Toll Free Numbers

With this feature anyone can call your number for no charge. Have a small home business and want it to look professional? Your grandmother is on a fixed income and can't afford the charges to phone you? Then this is a feature you need to consider. With a 1300 toll free number anyone in Australia can call you for the cost of a local call. When someone calls your toll free number your primary VoIP phone line will ring. Service Providers typically charge a monthly fee for this service, with some incoming minutes free of charge, and then a fixed rate for minutes that you use.

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Travel Globally

When you are traveling internationally, customers and family will not have to pay high international rates to reach you. Take your VoIP system with you and with high-speed Internet access, friends and family can reach you on your local VoIP number. One of the great features and advantages of VoIP is its portability. All you need is a broadband internet connection and your VoIP enabled phone, ATA adaptor, or PC based 'softphone' and away you go. Your phone number is associated with your VoIP device (either your VoIP enabled phone, your ATA of your PC based 'softphone' feature), so no matter where you go, your phone number will be the same.

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