VoIP Frequently Asked Questions (FAQ)

Click on the link to navigate to the answer to your question:

What's the Catch? This sounds too good to be true…
Hey, my thoughts exactly, "Why are these phone calls so cheap, compared to what I'm currently paying?"

The answer is, the phone call does not travel throught the traditional phone network until its final destination. Therefore, the charges to the VoIP Service Provider is less.

Are there any hidden costs?
Your monthly plan fee is a cost, which provides you an additional Phone Number and you pay for your chargeable calls. No other hidden charges or costs will surprise you.

Is This Skype?
While Skype is a viable form of VoIP, we prefer to use a system that does not rely on having your computer on or pre-arranging suitable on-line times for both parties. VoIP does not require your computer to be on to be used.

What are National Calls?
National calls are what is more commonly referred to as STD calls. They are simply calls within Australia that are not classed as a Local Call.

What do I need to get started?
The following is required to utilise VoIP.

  1. A broadband (high speed Internet) connection is required. This can be via ADSL, cable or wireless broadband.
  2. A Softphone (program that runs on your computer) or a Hardware Analogue Telephone Adapter (ATA)
  3. An Account with a suitable VoIP Service Provider (VSP)

How does VoIP / Internet Voice Works
VoIP services convert your voice into a digital signal that travels over the Internet. If you are calling a regular phone number, the signal is converted to a regular telephone signal before it reaches the destination. VoIP can allow you to make a call directly from a computer, a special VoIP phone, or a traditional phone connected to a special adapter. In addition, wireless “hot spots” in locations such as airports, parks, and cafes allow you to connect to the Internet and may enable you to use VoIP service wirelessly.

Will my current equipment (i.e. modem and or router) work on the VoIP network?
A great majority of modems and or routers will successfully work on our network. As a rule all relatively new products will be compatible.

Customers have successfully used the following equipment.
* Asterisk 1.2 +
* Asterisk 1.09 +
* X-Lite/X-Pro/Eyebeam
* Sipura 3000 / 2000
* LinkSys PAP2
* LinkSys 941 IP Phone
* LinkSys WRT54G Router
* Asterisk@Home/TrixBox
* Billion
* Netgear
* Epygi
* Vegastream
* Aastra, Polycom, LinkSys and Snom IP Phones

If I choose an ATA or a gateway, what type of phone can I use?
You can use any DECT, cordless or analogue phone.

If I have VoIP service, who can I call?
Depending upon your service, you might be limited only to other subscribers to the service, or you may be able to call anyone who has a telephone number - including local, long distance, mobile, and international numbers. If you are calling someone who has a regular analog phone, that person does not need any special equipment to talk to you. Some VoIP services may allow you to speak with more than one person at a time.

What Are Some Advantages of VoIP?
Some VoIP services offer features and services that are not available with a traditional phone, or are available but only for an additional fee. You may also be able to avoid paying for both a broadband connection and a traditional telephone line.

What Are Some disadvantages of VoIP?
If you’re considering replacing your traditional telephone service with VoIP, there are some possible differences:
Some VoIP services don’t work during power outages and the service provider may not offer backup power.
Not all VoIP services connect directly to emergency services through 000. (Talk to us regarding 000 Service)
VoIP providers may or may not offer directory assistance/white page listings.

Can I use my Computer While I talk on the Phone?
In most cases, yes.

Can I Take My Phone Adapter with me When I Travel?
Some VoIP service providers offer services that can be used wherever a high speed Internet connection available. Using a VoIP service from a new location may impact your ability to connect directly to emergency services through 000.

Does my Computer Have to be Turned on?
Only if your service requires you to make calls using your computer. All VoIP services require your broadband Internet connection to be active.

How Do I Know If I have a VoIP phone Call?
If you have a special VoIP phone or a regular telephone connected to a VoIP adapter, the phone will ring like a traditional telephone. If your VoIP service requires you to make calls using your computer, the software supplied by your service provider will alert you when you have an incoming call.

Is a home user able to do their own cabling?
It is illegal for a home user to install their own PERMANENT data/telephony cabling.
The operative word is permanent. You are allowed to string ethernet cabling along the floor/wall etc, but as soon as it goes into a wall cavity or a conduit between your house and your shed, you need to employ a licensed data cabler.

The ACA website contains the ACMA’s stance on home cabling. The relevant paragraph states:
A registered cabler can install data cabling for computer networks that connect to the telecommunications network. This includes internet connections and is especially useful where you want computers in different rooms in the house.

Can I move my current telephone number?
Local number portability is generally unavailable at this time.

However many VSPs do have plans in place to offer this service in the future but the following political and technical limitations will restrict the availability of this service.

  1. For the phone number to be moved from your current service providers telephone exchange to your VSPs equipment has to exist in the same exchange.
  2. Carriers usually will not port numbers from one technology to another. In other words they will not port a number from say an ISDN service to a PSTN service.
  3. Most carriers have telephone porting agreements in place but not with every provider. For example you maybe able to port a telephone number from Optus to Powertel but not Optus to Telstra.
  4. Most carriers sell numbers in individual or number blocks of 100 numbers. These blocks can not be divided up. The best way to keep your number between providers and have portability is with a 1300/1800 number service.
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