About Ace VoIP

Ace Communications Group is a full service Internet, IT and Communications solutions provider. They pride themselves on providing a range of high quality and competitively priced products and services.

Their product range includes DSL, VoIP, wireless and dial-up Internet access, private networks, hosting services including server based spam and virus email protection, and customised IT solutions. As an Optus inBusiness Partner, they also offer a range of Blackberry and Mobile products and services.

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Why Ace VoIP?

Ace Logo The VoIP Store.net is an authorised dealer for Ace Communications. We use and recommend their services. Talk to us about their complete range of products. Available while stocks last, we are offering a $49.95 introductory price for selected VoIP Hardware plus all calls to other Ace VoIP customers are free. Get you friends and Family to join up and never pay to talk to your friends again.


Quality VoIP Service
Ace's call quality ensures that you will have a clear and reliable communications service. We understand how important it is for your VoIP calls to sound just like your existing landline. In fact we believe you'll be surprised how similar they are. Ace VoIP can be used with a regular telephone handset and can be used to call normal telephone services (eg. landlines and mobiles) as well as other Ace VoIP users.

Quality Customer Service
Ace recognises that good customer service is high on the priority list for businesses and consumers. That's why we've made it our priority too. We encourage our staff to be friendly and patient with customers who might just need that extra 'helping hand'.

Most VoIP Hardware Supported
Ace has bundled its VoIP service with Netgear's TA612V Broadband Voice Adapter and the new Netgear DG834GV Integrated ADSL Modem, Wireless Router with Voice Adapter. However, unlike many other VoIP providers, we are happy to support all other VoIP devices. We also offer advice on configuring your existing router/firewall to assist you in getting your VoIP service working.

Convenient Voicemail
Tired of having to dial into a voicemail box to check your messages? With Ace VoIP, you will receive your voicemail message by email, so you can easily listen to it with your computer.

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Ace VoIP Features

Voice Mail
If you are unable to answer your phone, the Ace Voicemail server will take a message for you. You can also record your own personalised greeting for your Ace VoIP voicemail service.

Voice Mail to Email
Tired of having to dial in to check your voicemail all the time? With Ace Voicemail you will receive your voicemail message as an email to your Inbox where you can easily listen to it with your computer.

Caller ID
Just like your normal telephone service, if you have an Ace VoIP two way service your caller ID will displayed to the person you are calling (providing they have access to Call Line ID).

Block Caller ID
Don't want your caller ID displayed? With Ace VoIP your can configure your service to block your caller ID for your outgoing calls. (This can be setup on a permanent basis or on a call-by-call basis)

Call Line ID
Provided your VoIP hardware and telephone supports this feature, you can identify the number of the person who is calling you before you answer your phone. You will be able to see the number of all callers' telephone numbers unless they have blocked their number from being sent.

Call Forwarding Features

  • Call Forwarding Unconditional
    To avoid the restriction of having to wait by your telephone, forward all your incoming calls to a designated phone number.
  • Call Forward No Answer
    When no one is available to answer your telephone, forward only those incoming calls that are not answered to a designated phone number.
  • Call Forward Busy No Answer
    When your telephone line is either busy or is not answered, you can continue to receive incoming calls by forwarding them to a designated phone number.
  • Address Screening
    Minimise interruptions by restricting incoming calls based on the calling party address. Address screening allows you to control the calls you receive by restricting the phone numbers of callers, which you personally nominate.
  • Address Screening with Redirect
    Address screening with call forwarding allows you to control the calls you receive. You can restrict incoming calls from designated callers and then forward these callers to an alternative phone number of your choice.
  • Direct Group Dialing
    If you would like your incoming calls to be answered by any one of several phone numbers, direct group dialing allows for a call to be forwarded to multiple phones in sequential order.
  • Time of Day Routing
    This feature allows you to forward all incoming calls to a designated phone number during your specified time periods. Forward your calls based on the time of day and day of week that an incoming call arrives.
  • Time of Day Screening
    Control the times of day you receive incoming calls by setting time restrictions, which you personally nominate.
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Ace VoIP Costs

Residential Plans

Ace VoIP $9.95
  • Monthly service fee: $9.95
  • Local and national (STD) calls: 10c untimed anytime
  • Calls to mobiles: 27c per minute
  • International calls: from 1.9c per minute
  • Service calls: click here Service Call Costs
  • VoIP to VoIP: free when on same network
Ace VoIP Home $14.95
  • Monthly service fee: $14.95
  • Local and national (STD) calls: Free*
  • Calls to mobiles: 22c per minute
  • International calls: from 1.9c per minute
  • Service calls: click here Service Call Costs
  • VoIP to VoIP: free when on same network
Ace VoIP World $14.95
  • Monthly service fee: $14.95
  • Local and national (STD) calls: 10c untimed anytime
  • Calls to mobiles: 22c per minute
  • International calls: 20c untimed anytime to selected destinations including:^
    Canada China France Germany Greece Hong Kong Ireland
    Israel Italy Malaysia Netherlands New Zealand Norway Portugal
    Singapore Spain Sweden Switzerland Taiwan UK USA
  • Service calls: click here Service Call Costs
  • VoIP to VoIP: free when on same network
Ace VoIP Home Advantage $19.95
  • Monthly service fee: $19.95
  • Local and national (STD) calls: Free*
  • Calls to mobiles: 22c per minute
  • International calls: Free* to selected destinations including:^
    Canada, France, Germany, Ireland, Netherlands, Spain, UK and USA^
  • International calls: 20c untimed anytime to selected destinations including:^
    China Greece Hong Kong Israel Italy
    Malaysia New Zealand Norway Portugal Singapore
    Switzerland Sweden Taiwan
  • Service calls: click here Service Call Costs
  • VoIP to VoIP: free when on same network

* Subject to acceptable user policy, to view this policy please click here.
^ Excludes calls to mobiles and special services. Standard International call rate applies to all other destinations.

Business Plans

Ace VoIP $9.95
  • Monthly service fee: $9.95
  • Local and national (STD) calls: 10c untimed anytime
  • Calls to mobiles: 27c per minute
  • International calls: from 1.9c per minute
  • Service calls: click here Service Call Costs
  • VoIP to VoIP: free when on same network
Ace VoIP Business $20
  • Monthly service fee: $20.00
  • Local and national (STD) calls: 10c untimed anytime
  • Calls to mobiles: 20c per minute
  • International calls: from 1.9c per minute
  • Service calls: click here Service Call Costs
  • VoIP to VoIP: free when on same network
  • Includes 100 local/national calls
Ace VoIP Business $50
  • Monthly service fee: $50.00
  • Local and national calls: 10c untimed anytime
  • Calls to mobiles: 18c per minute
  • International calls: from 1.9c per minute
  • Service calls: click here Service Call Costs
  • VoIP to VoIP: free when on same network
  • Includes 450 local/national calls
Ace VoIP Business Advantage $59.95
  • Monthly service fee: $59.95
  • Local and national calls: 10c untimed anytime
  • Calls to mobiles: 18c per minute
  • International calls: from 1.9c per minute
  • Service calls: click here Service Call Costs
  • VoIP to VoIP: free when on same network
  • Includes 100 Number Block

Warning

Ace VoIP is not guaranteed to provide access to the 000 emergency services. It is the account holder's responsibility to ensure that all people who will use this service are aware of this. We do not recommend that you use Ace VoIP as your sole telephone service/system. For your protection, please ensure you always have an alternative means of dialing the 000 emergency services.

Conditions

Please note that all timed calls incur a minimum charge of 1 minute, additional time after the first minute is charged in per second increments.
Payment is required by direct debit from a Credit Card or Bank Account.

Service Call Costs
Call Type Call Cost
1800 numbers Free
1221 numbers $2.20 per call
1222 numbers $2.20 per call
1223 numbers $0.66 per call
1225 numbers $2.20 per call
1234 numbers $0.50 per call
125 numbers $0.77 per call
13 numbers $0.28 per call
1300 numbers $0.28 per call
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What do I need to Apply for a VoIP Account?

To connect to Ace VoIP you will need:

  • Broadband Internet connection such as ADSL, Cable or Wireless, with a minimum connection speed of 512/128 kbps. Customers without a 512/128kbps connection can purchase this service through The VoIP Store.net.
  • A VoIP "Friendly" Modem and / or Router is required. Check out our Recommended Hardware for a suitable solution.
  • Broadband Voice Adapter. If you have a suitable Modem then the Netgear TA612V Promotion is hard to beat.
  • Standard (analogue) touchtone telephone or compatible telephone system. (you may need an additional telephone handset depending on your needs)
  • Credit card or Bank Account for payment.

If you are ready to Signup for you Ace VoIP Account now, simply click here:

Authorised Ace Dealer

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Ace VoIP Hardware Promotion
Netgear TA612V $49.95 (RRP $129)
Apply for your VoIP Service Online

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